Privacy Policy

Personal Information You Provide

When you interact with our website or request our services, we may collect the following personal information:

• Name and contact details when you fill out our contact form
• Email address for communication purposes
• Phone number if you choose to provide it
• Business information including company name and premises details
• Service preferences and requirements you share with us
• Any other information you voluntarily provide in communications

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and general location information
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Device information and screen resolution
• Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These include analytics cookies, marketing cookies, and functional cookies. You can control cookie preferences through our cookie management tool or your browser settings. For detailed information, please see our Cookie Policy.

Legal Basis for Processing

We process your personal data based on legitimate interests in providing our services, fulfilling contractual obligations when you engage our services, complying with legal requirements, and with your consent where applicable. You have the right to withdraw consent at any time where we rely on consent as the legal basis.

Service Provision

We use your information primarily to respond to your inquiries, provide quotes for cleaning services, schedule and deliver our commercial cleaning services, manage service contracts, communicate about appointments and service details, and address any questions or concerns you may have about our services.

Website Improvement and Analytics

Your data helps us understand how visitors use our website, identify technical issues and improve site performance, analyze user behavior to enhance the user experience, test new features and functionality, and optimize our content and service offerings based on user preferences.

Marketing Communications

With your consent, we may send you information about our services, special offers, and industry insights that may interest you, updates about our company and service improvements, and seasonal maintenance reminders or tips. You can opt out of marketing communications at any time through the unsubscribe link in our emails or by contacting us directly.

Third-Party Sharing

We do not sell your personal information to third parties. We may share limited data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, such as website hosting providers, email service providers, and payment processors. These parties are obligated to keep your information confidential and use it only for the purposes we specify.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Secure server infrastructure with regular security updates
• Encryption of data during transmission using SSL/TLS protocols
• Access controls limiting who can view or use your information
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy principles
• Secure backup procedures to prevent data loss

Data Storage and Retention

We store your personal information on secure servers located in the United Kingdom and European Economic Area. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by applicable data protection laws. We will provide information about the nature of the breach, potential consequences, and measures taken to address it.

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear, accessible format within one month of your request, subject to verification of your identity.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will make the necessary updates promptly and notify any third parties with whom we've shared the data.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the purposes for which it was collected, when you withdraw consent, or when you object to processing. We will comply unless we have a legitimate reason to retain the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing your data unless we have compelling legitimate grounds that override your interests or we need the data for legal claims.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request. We will respond to all legitimate requests within one month, though this may be extended in complex cases.